Assign personas for realistic practice

Best-fit scenarios

• You’re rehearsing customer conversations or escalation paths.
• You need mentoring-style explanations customised to your skill level.
• You’re preparing for behavioural or troubleshooting interviews.

Pattern to follow

1. Assign the role clearly (“Act as a senior network engineer…”).
2. Describe the scenario and what you need from the persona.
3. Add interaction cues (“Ask me clarifying questions before recommending a fix.”).

Sample role prompts

• “Act as a frustrated end user whose laptop camera stopped working. Describe the symptoms so I can practise gathering details.”
• “Be a cybersecurity mentor. Coach me through creating a phishing-awareness briefing for remote staff.”
• “Role-play as an interviewer asking me three troubleshooting questions about wireless networking.”

Workshop: run the scenario

1. Choose a role you want Copilot to play (customer, mentor, manager).
2. Write a prompt that sets the persona, scenario, and interaction goals.
3. Carry out the chat for a few turns, steering Copilot if it drifts off role.
4. Capture useful dialogue or feedback for your learning log in module 1.5.

Next steps